Get help
What you can manage yourself, and when to reach the team.
After your organization and key are provisioned, normal inbox and conversation workflows are self-service through the API. Start with authentication to understand your key's permissions.
Contact hello@mailactor.com for onboarding, lost or expired keys, permission changes, organization limits, domain removal, or organization erasure.
Include useful context
Share the operation you attempted, the HTTP status, the error code, and a request ID if provided. Include the approximate time and the relevant resource ID only when needed. Describe what you expected and what happened.
Do not include API keys, webhook signing secrets, private message content, or unredacted request logs.
Before reporting a delivery problem
Read the delivery submission, check individual recipient outcomes, and save the submission ID. delivered means the remote mail server accepted the message; mailbox placement and reading are separate events.
When a key is compromised
Stop using the affected key and contact the team to revoke and replace it. Deleting an inbox does not revoke an API key. Never send the compromised secret in your support message.